Exchange Email FAQ’s

Exchange Email FAQ’s and How To’s

Exchange email is a fantastic premium email service. When it comes to dealing with premium accounts, we like to make it simple, and give our clients the answers without any fuss.

Check out some commonly asked questions with exchange here, and if you’re setting up an email account, removing one, or troubleshooting, all your questions and answers should be here.

ActiveSync

WHAT MOBILE PHONES ARE SUPPORTED

Currently, all devices running Apple iOS, Windows Phone 6 and later, most devices with Android OS or Symbian OS are supported.

Access Methods

WHAT ARE THE ACCESS METHODS AVAILABLE?

We support full MAPI and OWA. We do not sell OWA only. We do not sell POP3 mail services.

Archiving

WHAT IS THE STORAGE LIMITATION FOR ARCHIVING?

There are no storage limits for archiving services.

HOW LONG IS EMAIL RETAINED?

There is no limit for storage periods.

DO YOU OFFER LEGAL HOLD?

Yes.

CAN I EXPORT MY MAIL?

Yes, you can export in a number of common formats like CSV, PST, TXT file, etc.

HOW QUICKLY ARE MESSAGES VISIBLE IN THE ARCHIVES?

Archived messages will generally appear within a few hours of being sent or received.

BlackBerry

WHAT VERSION OF BLACKBERRY ENTERPRISE SERVER ARE YOU CURRENTLY RUNNING ?

We are running version 5.X

DO YOU SUPPORT BLACKBERRY OS 6?

We support all versions including the latest 10.

DO YOU SUPPORT BLACKBERRY PUBLIC CALENDARS

Yes, at an additional cost.

Client Computer

WHAT ARE MY MINIMUM SOFTWARE REQUIREMENTS?

Windows XP SP3 with Outlook 2007 or higher, Mozilla Firefox 3.0.1+ or Internet Explorer 7+
Mac OS X 10.5 with Entourage 2008 EWS or higher, Safari 3.1+ or Mozilla Firefox 3.0.1+

WHAT ARE MY MINIMUM HARDWARE REQUIREMENTS

High Speed Internet connection.
If you use Outlook Web App, you will only need a computer that is sufficiently powerful to access the Internet using Safari 3.1+ or Mozilla Firefox 3.0.1+ or Internet Explorer 7+

Connection Type

WHAT PROTOCOL OR CONNECTION TYPE DO YOU USE TO ACCESS YOUR MAILBOX?

We use RPC over HTTPS connection

Distribution Lists

WHAT IS THE MAXIMUM AMOUNT OF INDIVIDUALS I CAN ADD TO A DISTRIBUTION LIST?

Unlimited

HOW MANY DISTRIBUTION LISTS MAY I CREATE

Unlimited

Email Alias

DO YOU PERMIT USING EMAIL ALIASES AND HOW MANY MAY EACH USER HAVE?

Yes, they are unlimited.

Email Backup

WHAT IS YOUR BACKUP POLICY

We do a full backup of all mail stores daily for a maximum period of 7 days. Users requiring longer email retention would be recommended to purchase the archive add-on.

Email Mailbox size

WHAT IS MAXIMUM ALLOWABLE SIZE OF MY EMAIL BOX

According to Microsoft the maximum allowable size is 2TB. We recommend however that you limit your size of mailbox on a local computer to no more than 50GB for performance reasons in regards to indexing file resources and search functionality.

Email Message Limitations/Quotas

HOW MANY EMAILS CAN BE SENT AND RECEIVED OVER A 24 HOUR PERIOD?

Currently our system allows 1000 outgoing emails to be sent from a single user per day. There is no limit to incoming emails.

DO YOU ALLOW CATCHALLS?

No, we allow unlimited aliases however.

WHEN ARE USERS NOTIFIED WHEN THEY ARE REACHING THEIR MAILBOX QUOTA?

At 92% users are warned that their mailbox is nearing its capacity. At 100% users are no longer able to send.

WHAT HAPPENS IF THEY EXCEED THE THRESHOLD?

At 112% users can no longer send or receive.

Email Redirection/ Forwarding

MAY I FORWARD EMAILS FROM MY MAILBOX TO ANOTHER ADDRESS?

Yes.

ONE OF THE USERS WANTS ANOTHER USER TO RECEIVE THE SAME EMAIL THEY RECEIVE - DOES THIS APPLY?

For most cases, a distribution list would fit, making possible one email sent to one address but delivered to many people. Otherwise, it would be an automatic email forwarding from a mailbox to another.