Exchange email FAQ’s and how to’s

Exchange email is a fantastic premium email service. When it comes to dealing with premium accounts, we like to make it simple, and give our clients the answers without any fuss. Check out some commonly asked questions with exchange here, and if you’re setting up an email account, removing one, or troubleshooting, all your questions and answers should be here.


What mobile phones are supported ?

Currently, all devices running Apple iOS, Windows Phone 6 and later, most devices with Android OS or Symbian OS are supported.

Access Methods

What are the access methods available?

We support full MAPI and OWA. We do not sell OWA only. We do not sell POP3 mail services.


What is the storage limitation for Archiving?

There are no storage limits for archiving services.

How long is email retained?

There is no limit for storage periods.

Can I export my mail?

Yes, you can export in a number of common formats like CSV, PST, TXT file, etc.

How quickly are messages visible in the archives?

Archived messages will generally appear within a few hours of being sent or received.


Do you support BlackBerry OS 6?

We support all versions including the latest 10.

Do you support BlackBerry Public Calendars

Yes, at an additional cost.

Client Computer

What are my minimum software requirements?

Windows XP SP3 with Outlook 2007 or higher, Mozilla Firefox 3.0.1+ or Internet Explorer 7+
Mac OS X 10.5 with Entourage 2008 EWS or higher, Safari 3.1+ or Mozilla Firefox 3.0.1+

What are my minimum hardware requirements?

High Speed Internet connection.
If you use Outlook Web App, you will only need a computer that is sufficiently powerful to access the Internet using Safari 3.1+ or Mozilla Firefox 3.0.1+ or Internet Explorer 7+

Connection Type

Email Backup

What is your backup policy?

We do a full backup of all mail stores daily for a maximum period of 7 days.  Users requiring longer email retention would be recommended to purchase the archive add-on.

Email Mailbox size

What is maximum allowable size of my email box?

According to Microsoft the maximum allowable size is 2TB.  We recommend however that you limit your size of mailbox on a local computer to no more than 50GB for performance reasons in regards to indexing file resources and search functionality.

Email Message Limitations/Quotas

How many emails can be sent and received over a 24 hour period?

Currently our system allows 1000 outgoing emails to be sent from a single user per day.  There is no limit to incoming emails.

Do you allow catchalls?

No, we allow unlimited aliases however.

When are users notified when they are reaching their mailbox quota?

At 92% users are warned that their mailbox is nearing its capacity.  At 100% users are no longer able to send.

What happens if they exceed the threshold?

At 112% users can no longer send or receive.

Email Redirection/

One of the users wants another user to receive the same email they receive – does this apply?

For most cases, a distribution list would fit, making possible one email sent to one address but delivered to many people.  Otherwise, it would be an automatic email forwarding from a mailbox to another.


What connection speeds do you offer to your data center?

We have two OC48 (one redundant)  with a burstable load of 1Gbit/s


Can external users migrate to SherWeb using our Migration Tool?

Yes, as long as they use a webmail client and have ONE user that can be given full mailbox permission to the mailboxes of all users in their organization.

How long does it take to manually migrate the data of a user’s mailbox?

Generally it’s about bandwidth and network conditions. The average is 3Gb an hour.  Use this as a benchmark when asking how large each user’s mailbox is.


Which version of Outlook may I use?

Outlook 2013, Outlook 2010, Outlook 2007 or Outlook for Mac 2011.  Outlook 2003 is no longer supported.

Outlook Web App/Webmail/OWA

What is the URL for resellers?

Exchange 2010:

Exchange 2013:


How often do passwords expire?

Our Control Panel allows you to control the length, complexity as well as the duration of password expiry.

Public Folders

How much storage does one receive?

We offer 100MB per user up to a maximum of 2GB.  If you need more space, we recommend that you consider using SharePoint.

Spam and Virus Filtering

Can users modify their whitelists and blacklists or is this strictly controlled by an Admin

We also offer Admin level control to prevent or allow users to modify their whitelists and blacklists respectively.

SSL Certificates

Can customers buy their own SSL Certs?

No. SSL Certs are installed and maintained by the Hosting team. We are unable to support unless we own the certificate.