Terms & Conditions
If you’re into the details, we regularly update and keep all our terms and conditions here for you to request and download. From acceptance of quotes, graphic design revisions, quality control and ownership – we want to be as transparent as possible so that you know what you’re getting in for.
These terms and conditions are part of our engagement process with any business and irrespective of job size or scale. We assume that by accepting a quote, you have read these terms and conditions in full, as set out below.
As we sell our expertise and measure its consumption by time, unless you have made other arrangements, please expect to be billed for the time spent meeting with an Account Manager, Designer or Web Developer from the Creative Curiosity team. All our clients are billed in 15 minute increments to ensure they are only billed for the work we have done. An initial discovery meeting to discuss the potential work required for a new client will not be billed. We use JIRA software in order to record and measure our time, so any invoiced time can be fully reconciled in our system. No work will be commenced without a signed quote, or written confirmation such as email.
Travel time is not billed, unless it is outside of South-East Queensland and then it will be billed at 50% of the agreed rate. Hard travel costs will be billed to the client at cost. Unless otherwise stated, meeting hours will be billed as account management hours. Unless otherwise agreed, if there are two members or more from Creative Curiosity attending these meetings, both their respective times will be billed.
Where the client terminates a monthly hours agreement there will be no refund for unused hours that have been paid for upfront. Where Creative Curiosity terminates the contract, unused hours will be refunded within 30 days.
As part of our proposition we aim to get all client work done in the time-frame requested. We are often faced with ‘ASAP’ request from clients, which impacts our work by delaying other client projects, where possible, in order to meet the ‘ASAP’ deadline. Although we are committed to turning around work as quickly as you need it, the more notice we can get the better, to allow us to plan projects effectively around pre-identified timescales. In all cases, if we are unable to do your job when requested, we will let you know immediately.
All our quotes incorporate TWO set of minor changes to the final artwork we produce. This can include colours, positioning, styling, images, fonts and so on. Major changes to design work will cost additional time billed in 15-minute increments at 100% of the agreed hourly rate. Should Creative Curiosity be engaged to integrate stock images into any design, sourcing these images will incur an additional cost if not included in the original quote or invoice. Any changes to design once a job has closed will be billed at 100% of our agreed hourly rate.
Unlike traditional design, web design requires a much more linear approach to time usage. This means that frequent changes cannot be made until other areas are finalised, and some aspects cannot be started until other aspects are finished. This can cause projects to go past expected completion dates more frequently than in other areas. If you have a specific deadline for your project, then please make your Project Manager aware of this at the commencement of the work so that we can endeavour to have your project completed in time.
E-News & E-Mail Signatures
There are industry-wide known issues with HTML newsletter compatibility with several mail clients such as MS Outlook 2007, MS Outlook 2010 and Gmail through some web browsers. There may be issues with other email clients that we can’t anticipate, as every email client deals with html code in different ways and frequently email clients make changes without notifying the industry.
We will design a template that should overcome these issues however we can’t guarantee it. We will run a design test to identify these issues and then if you require us to re-do a design due to compatibility issues it will be charged on an hourly basis. Alternatively, all templates will include a ‘read this in your browser’ link at the top of the email so recipients can read the newsletter in the format designed.
All e-news are subject to a variable send charge, plus an agreed fee per individual email.
Creative Curiosity have a number of payment options.
For client jobs Creative Curiosity invoice on completion of stages of work, and will require a 50% deposit of the anticipated total amount prior to commencing work (unless otherwise stated in the quote), with the remainder billed on completion of the respective stages.
For certain jobs Creative Curiosity are able to offer a retainer agreement, allowing clients the benefit of work being completed now, whilst paying over a longer period of time – please indicate to us in writing your payment proposal so that terms of payment may be agreed on my both Creative and the Client.
We can accept payment via Direct Deposit and Cheque. Our standard terms are 14 days. Overdue invoices paid outside of our standard terms may incur additional charges. Should Creative Curiosity be required to take additional action to recover any unpaid invoices, the outstanding account will attract legal and debt collecting fees. Additional charges for external collection companies may be added to total outstanding funds if fees outstanding fail to be paid after the Timeframe. By paying any part of the services outlined in the project description you are agreeing to these payment terms.
Whilst we can advise and recommend a course of action based on our experience and knowledge regarding any of the areas we support clients in, we cannot guarantee an exact return on investment from any activity executed.
Printing Proofs A proof will be sent to you prior to any print jobs. We strongly urge customers to check the electronic proof of their artwork before approving for print. No job will be sent to press without your approval. An online proof is NOT an accurate colour reproduction of your final printed piece but is the final opportunity for you to check the layout and final text. Electronic proofs do not show transparency and over print issues. They also do not show the colour change from RGB or Pantone to CMYK. Therefore, Creative Curiosity will not be liable for colour variation between the proof and the printed product. We will try our best to match the colours of the proof and the printed product but please understand that colour variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is colour critical. The proof should be checked by you for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly. No refunds will be given post-print if the proof has been approved by you, the Customer.
For small print jobs, Creative Curiosity will deliver a sole quote through our nominated supplier, which may or may not consist of a written quote or email correspondence. For larger print jobs, Creative Curiosity source two quotes from our nominated suppliers. All printing requires payment up front before any job is released. Whilst we endeavour to deliver high quality printing, and are confident of print outcomes, we cannot guarantee quality or timescales.
Creative Curiosity can offer copywriting services for brochures, digital and advertising charged at our agreed hourly rate. We can also ensure that any digital copywriting adheres to search engine optimisation guides. For larger, more complex jobs, this may be outsourced according to client requirements and preferences.
All artwork and IP remain the property of Creative Curiosity until all bills and invoices are finalised in full, at which point full ownership and IP reverts to the client. Creative Curiosity may use your artwork, samples of your artwork or variations on your artwork for promotion or presentation of company marketing. If you do not want your artwork to be used for these purposes, please let us know.
SEO/Getting found on Google and Google Ranking
Because SEO is a constantly shifting landscape, the SEO work we do aims to keep up to date and keep you informed about your performance, and the changes we will need to undertake. We aim for the highest level or results, but we do not guarantee specific results through our services – we merely target them and do our utmost to achieve a good result for you.
Keyword optimisation only guarantees that your website will be indexed under your target keyword, it does not guarantee first page or top of page result. We want to be very clear that if you want to be found under a keyword search competitively, your website content must clearly focus on the terms you wish to be found under and eve then this depends on the competition for those keywords – you won’t magically be found on Google just because you have a website.